SHIPPING
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When will my order be sent out?
We ship orders by the end of the next business day. During sale periods or over holiday weekends, shipping may take an extra business day.
[TBD for status tracking.]
Where do you ship?
We ship worldwide from our California warehouse.
In the United States we ship using UPS Ground. UPS cannot deliver to PO Boxes, APO or FPO addresses. We are unable to offer expedited shipping - UPS will not guarantee delivery dates.
Internationally we ship using DHL Express. [TBD process for selecting shipping country]. Customers are responsible for duties/taxes.
We decline orders to freight forwarders.
How long does shipping take in the USA?
Online orders are shipped from our California warehouse via UPS every
business day (Monday – Friday). Delivery dates are based on the delivery service you selected.
Details
Placed orders, including express shipping, will be processed and shipped within 3 business days. Please note, domestic express shipping is currently unavailable.
Orders are shipped via UPS in most cases, but in some cases via the US Postal Service.
Click here for UPS coverage map: type in 95688 for the "Shipping From" zip code then hit ‘submit’ to find your estimated delivery time.
Do you ship outside the USA?
Yes - to ship outside the United States [TBD process for selecting shipping country].
International shipping prices will depend on the contents of the order. You will have a chance to see shipping, duties and taxes before confirming your order.
For international orders, we use an international sales partner and fulfillment provider, Global-e. Global-e will process your payment and handle your delivery. Please see Global-e's terms and conditions of sale and Privacy Policy.
We do not ship to freight forwarders.
How much will shipping cost to my address (USA)?
Depending on the service level you choose, Chrome uses fixed
shipping rates. See below for US shipping options (please note,
expedited service is unavailable - UPS cannot guarantee delivery dates):
UPS Ground : OVER $100 - FREE
UPS Ground : $36 TO $100 - $9.95
UPS Ground : UP TO $36 - $6.50
How do I change my shipping address?
Orders are shipped as fast as possible - usually within a business day from the order confirmation.
Address changes must be done prior to the order leaving our warehouse and receiving tracking information. We are unable to change the address once the order has been handed off to the shipper. After that, you'll need to work with the shipper to make any changes.
If you have entered shipping information incorrectly please contact us using support@chromeindustries.com. Include your order number and the address correction.