Refund policy

Within 30 days of receiving your purchase from chromeindustries.com you can request a return.  To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.   

We are unable to offer exchanges.  Instead, you can return and place a new order.

- Returns not accepted on items marked Final Sale (marked as Final Sale and with USD price ending in .97).
- Original shipping costs are not refunded.
- Orders, including gifts, can be refunded to the original payment method only.
- Chromeindustries.com is unable process returns of items purchased at another online retailer or store.

UNITED STATES:  US customers incur a $9 return fee per return request that is deducted from the total refund amount. To set up a return in the US, first sign in to your account using the email from your order.

OUTSIDE THE UNITED STATES:   Please visit Global-e’s Return Portal.  International customers are responsible for return shipping costs to our warehouse in the United States. You can use the Global-e return portal to create a DHL Express return shipping label - the shipping cost will be deducted from your refund. Alternatively, you can use your own shipping method.

DAMAGED OR DEFECTIVE:  Please inspect your order and contact us if the item is defective, damaged or if you receive the wrong item, so we can make it right.

REFUNDS:  We aim to process returns within 12 business days of receipt at our warehouse. You will receive notification via email that your refund has been completed.